ROUTE SHIPPING IS REQUIRED AT CHECKOUT. 
Jen's Designs will not replace or refund orders that do not include buyer shipping insurance.  

PLEASE DO NOT OPEN PACKAGES WITH SCISSORS. NOT RESPONSIBLE FOR CUT ITEMS.

JEN'S DESIGNS IS NOT LIABLE FOR ITEMS ONCE THEY LEAVE OUR POSSESSION. IF YOU FAIL TO CHECK ITEMS WITHIN 48 HOURS OF RECEIVING, REPLACEMENTS WILL BE AT OUR DISCRETION. IF AN ITEM IS SHIPPED FROM US TO YOU AND WE HAVE NOT HEARD FROM YOU WITHIN 48 HOURS OF SHIPMENT RECEIVED, WE WILL DEEM THAT ITEM SATISFACTORY ON OUR END. THOROUGHLY CHECK ITEMS AT TIME SHIPMENT RECEIVED. IF AN ERROR IS TO OCCUR, PLEASE EMAIL US WITHIN 48 HOURS WITH YOUR ORDER NUMBER AND PICTURES TO jensdesigns2020@gmail.com

Custom Items:
All custom item details need to be submitted via email at the time of your order. Please read listing descriptions. Turnaround time will not start until all custom details are submitted correctly! Please be sure to check emails regularly that you leave at checkout in case we have a question. Failure to respond to our emails will delay your order and Jen's Designs will not issue a refund or cancellation in this event. 

Do you accept returns?

Unless specified in the item listing, all items are non-refundable. Pre-sale items are non-refundable. If a pre-sale item has to be canceled because the MOQ was not met, only then will you be refunded.

When will my order ship?
Ready to ship items (RTS) will generally ship in 5-7 business days. Custom orders have a 10-14 business day turnaround time. This does not include holidays or weekends. 

PRE-ORDER INFO

Pre-order items can take anywhere from 3-6 weeks to be shipped. Please read each item description to find the estimated ship date. Ship dates on pre-order items are subject to change.